Testimonials
To: The Carrier Doctor
Troy R. Helton Jr. Air Conditioning
Troy,
This is the first time I have ever wanted to write a letter of appreciation for a job extremely well done. You may use this letter as a recommendation of your outstanding craftsmanship and design skills, as well as product value.
In June of 2004 my wife and I decided to upgrade our air and heating because it was over 25 years old. We interviewed six companies, three of which represented Carrier. It was an experience, and we were lucky enough to get Troy Helton as number six. I say lucky because he was in my opinion the only one who had our best interests at heart. Most were pushing their products and did not listen to what my wife and I were looking for, and could afford. Even the other two Carrier guys could not get their acts together. Troy was the ONLY one who listened to us and gave us three different quotes, with different equipment and budget levels. He also showed us how to save the most money of all of them in rebates, by over sizing the air conditioning coil on top of the furnace blower, and increasing the air flow, we did not need as big an air conditioning pump as everyone else wanted to sell us. It was a great piece of engineering and has made our home air conditioning second to none and it did not cost a million dollars. The total job was for a new furnace, an air conditioner (Puron- not Freon) and all new ducting in the attic. With all of this Mr. Helton was over $800 cheaper then his competition.
Let’s not forget the installation. Troy and his crew were on time every morning, and they worked very well together. The crew left everything very clean and orderly at the end of each work day. Troy designed and built a plenum chamber to insure the best air intake from the house to the blower. All of his design work helped to make the system work to its maximum efficiency. Yes, I said design work. Troy did not just install the system and run, he actually put some thought into how the air would flow. After the job was complete, Troy came back to make sure everything was done to our satisfaction.
Troy Helton is a true professional. He listens to his customer’s needs and to their budget. He did not push any products or ideas. He offered several options with different service levels and the associated cost differences. Troy showed us how by spending a very little more; we could get so much more in equipment and rebates from Carrier and the utilities.
Well enough said. Thank you Troy Helton for being an honest and hard working man who is looking out for his customer, and not the almighty dollar.
Sincerely
Chris Ghiatis
Thousand Oaks, CA
Troy R. Helton Jr. Air Conditioning
Troy,
This is the first time I have ever wanted to write a letter of appreciation for a job extremely well done. You may use this letter as a recommendation of your outstanding craftsmanship and design skills, as well as product value.
In June of 2004 my wife and I decided to upgrade our air and heating because it was over 25 years old. We interviewed six companies, three of which represented Carrier. It was an experience, and we were lucky enough to get Troy Helton as number six. I say lucky because he was in my opinion the only one who had our best interests at heart. Most were pushing their products and did not listen to what my wife and I were looking for, and could afford. Even the other two Carrier guys could not get their acts together. Troy was the ONLY one who listened to us and gave us three different quotes, with different equipment and budget levels. He also showed us how to save the most money of all of them in rebates, by over sizing the air conditioning coil on top of the furnace blower, and increasing the air flow, we did not need as big an air conditioning pump as everyone else wanted to sell us. It was a great piece of engineering and has made our home air conditioning second to none and it did not cost a million dollars. The total job was for a new furnace, an air conditioner (Puron- not Freon) and all new ducting in the attic. With all of this Mr. Helton was over $800 cheaper then his competition.
Let’s not forget the installation. Troy and his crew were on time every morning, and they worked very well together. The crew left everything very clean and orderly at the end of each work day. Troy designed and built a plenum chamber to insure the best air intake from the house to the blower. All of his design work helped to make the system work to its maximum efficiency. Yes, I said design work. Troy did not just install the system and run, he actually put some thought into how the air would flow. After the job was complete, Troy came back to make sure everything was done to our satisfaction.
Troy Helton is a true professional. He listens to his customer’s needs and to their budget. He did not push any products or ideas. He offered several options with different service levels and the associated cost differences. Troy showed us how by spending a very little more; we could get so much more in equipment and rebates from Carrier and the utilities.
Well enough said. Thank you Troy Helton for being an honest and hard working man who is looking out for his customer, and not the almighty dollar.
Sincerely
Chris Ghiatis
Thousand Oaks, CA
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Santa Paula, CA Last Updated: Mar 10th 12:00 PM | ||
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Wind: From W 18 MPH Relative Humidity: 55% » extended forecast |
